Terms and conditions

Terms and conditions

Issued by

Holland Spain Group B.V.
De Skuorrereed 4
The Netherlands

Starting date: 24 april 2018


HOLLAND SPAIN GROUP B.V. is a company established in the Netherlands, providing immigration and emigration services and any other form of support from, to and in any country in the world, including any related services in the broadest sense. connected or conducive to it.

HOLLAND SPAIN GROUP uses the terms and conditions set out below, which contain the rules for the above mentioned services.


Article 1:

1.1. Introduction TCs

These terms and conditions, as may be amended from time to time, apply to all our products and services directly or indirectly (through affiliated partners) made available online, through any mobile device, by email or by telephone or otherwise. By visiting us personally and/or accessing, browsing and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the “Platform”) you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

These pages, are provided for your personal, non-commercial (B2C) use only, subject to the terms and conditions set out below. The relationship that we have with the affiliated partners are governed by separate terms and conditions which govern the (B2B) commercial relationship we have with each of these affiliated partners. Each affiliated partners acts in a professional manner vis-à-vis HSG  when making its product and/or service available on or through HSG (both for its business-to-business (“B2B”) and/or business-to-consumer (“B2C”) relationship). Please note that affiliated partners may have their own terms and conditions.

1.2. Definitions

1.2.1. “HSG”, “us”, “we” or “our” means Holland Spain Group B.V., a limited liability company incorporated under the laws of the Netherlands, and having its registered address at De Skuorrereed 4, 9022CC MANTGUM, Nederland.

1.2.2. “you”, “your”, “yourself” , “purchaser” client” and/or “customer” means everybody, including the persons named by you, that we inform about our services, to whom we provide our services and that have accepted our services.

1.2.4. “service” means any products and services that can be ordered, acquired, purchased, bought, paid, rented, offered, reserved, combined and/or completed by you from HSG.

1.2.4. “Platform” means the (mobile) website and app on which the Service is made available, owned, controlled, managed, maintained and/or hosted by HSG and any location where you can personally visit HSG with or without its affiliated partners.

1.2.5. ” affiliated partners ” means the professional provider (professional person or company) of various different services and products related to enabling us to provide you with immigration and emigration services and any other form of support from, to and in any country in the world, including any related services in the broadest sense. connected or conducive to it, such as, but not only,  lawyers, tax specialists, accountants, real estate agents, gardeners, cleaning services, transportation provider (for example removal company, car transport, car rental) and all other related products and services that are made available to you by HSG on the Platform (whether B2B or B2C).

Article 2: Scope and nature of our Service

Through our Platform, we (HSG and its affiliate (distribution) partners) provide an online platform and visiting addresses through which HSG and its affiliate (distribution) partners – in their professional conduct of business (i.e. B2C or B2B) – can advertise, market, sell, promote and/or offer (as applicable) their products and services for order, purchase, reservation, hire, and through which relevant visitors of the Platform can discover, search, compare, and make an order, reservation, purchase or payment. By using or utilizing the services from HSG and its affiliate partners , you enter into a direct (legally binding) contractual relationship with the HSG and its affiliate partners with which you purchase a product or service (as applicable). From the point at which you make use of our services, in any case we use the services and products of affiliated partner(s), we act solely as an intermediary between you and the affiliated partners, transmitting your relevant details to the affiliated partner(s), and we will send you a confirmation email for and on behalf of the affiliated partner(s). HSG does not (re)sell or rent out any product or service from the affiliated partner(s).

When rendering our services, the information that we disclose from affiliated partners is based on the information provided to us by affiliated partners. As such, the affiliate partners that market and promote their services and products are fully responsible for updating all rates/fees/prices, availability, policies & conditions and other relevant information which is displayed on our Platform. Although we will use reasonable skill and care in performing our services, we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our Platform or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each affiliate partner remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates/fees/prices, policies & conditions and availability) displayed on our Platform. Our Platform does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification of any affiliate partner and their (main or ancillary) products or services that are made available.

Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our Platform for any commercial or competitive activity or purpose.

Article 3: Privacy and cookies

HSG respects your privacy. Please have a look at our Privacy Policy. There is no Cookies Policy, we do not use cookies.

Article 4: Your order and payment

4.1. you may give us an order within the context of our business objective: providing immigration and emigration services and any other form of support from, to and in any country in the world, including any related services in the broadest sense. connected or conducive to it.

4.2. any order within the context of our business objective can comprise one or more services, products or combinations of services and products.

4.3. We plan, manage and execute your order with or without the help of one or more of our affiliated partners.

4.4. You are required to make a down payment, by crediting the indicated bank account number from HSG, of at least 25% of the estimated required services, as indicated in your order. Your down payment and following payments will be used to pay all your invoices from HSG and its affiliated partners.

4.5. You explicitly agree and authorize HSG to pay from your down payment and following payment(s) any invoices related to your order to HSG and its affiliated partners.

4.6. HSG administrates your down payments and the payments of your invoices to HSG and its affiliated partners in a bookkeeping, checking your remaining balance and informing you about it. You will ensure, by additional transfers to credit the HSG bank account, that there are always sufficient funds (with a minimum of 25% of next invoices to be paid) to enable HSG to make the necessary payments of the invoices related to your order.

4.7. In case you do not make your down payment or additional money transfers within 14 days after HSG has requested you to do so (by ordinary letter, email or otherwise), HSG and its affiliated partners will suspend all services to you until sufficient funds, down payments and or additional money transfers, are received by HSG from you.

4.8. In case after these 14 days there are still insufficient funds to meet the payments of your present and future invoices, you will be held in breach of contract and all services to you will be terminated immediately, and you will be summoned to pay all outstanding invoices to HSG, including  legal and non-legal expenses, as well as any other costs directly or indirectly relating to your order. Any credit balance you may still have at such a moment at HSG shall accrue to the accounts and property of HSG.

Article 5: Payment by bank transfer

The only method of payment accepted by HSG is by money transfer, indicating your name and file reference number, from a bank account to the HSG bank account number that will be given to you once you place your order. Payments by means of debit cards, credit cards, cash or any other forms of payment are not accepted.

Article 6: Disclaimer

Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your order (whether for one event or series of connected events).

However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, affiliate partners, licensees, agents or any others involved in our services and products shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the affiliated partners as made available on our Platform or by any other means, (iii) the services rendered or the products offered by the affiliated partners or other business partners, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our Platform, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the affiliate partners or any of our other business partners (including any of their employees, directors, officers, agents, representatives, subcontractors or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the Platform, including any (partial) cancellation, strike, force majeure or any other event beyond our control.

HSG is not responsible (and disclaims any liability) for the use, validity, quality, suitability, fitness and due disclosure of any of the services and products and makes no representations, warranties or conditions of any kind in this respect, whether implied, statutory or otherwise, including any implied warranties of merchantability, title, non-infringement or fitness for a particular purpose. You acknowledge and agree that the relevant affiliate partners are solely responsible and assume all responsibility and liability in respect of their product and services (including any warranties and representations made by the affiliate partners). HSG is not a (re)seller of the products and services of affiliate partners. Complaints or claims in respect of their services and products (including related to the offered (special/promotion) price, policy or specific requests made by Customers) are to be dealt with by the affiliated partners. HSG is not responsible for and disclaims any liability in respect of such complaints, claims, and service and product liabilities.

Whether or not the affiliate partner has charged you for your order, or if we are facilitating the payment of the affiliate partners, you agree and acknowledge that the affiliate partner is at all times responsible for the collection, withholding, remittance and payment of the applicable taxes due on the total amount of the price or fee of the products and services to the relevant tax authorities. HSG not liable or responsible for the remittance, collection, withholding or payment of the relevant taxes due on the product and service prices or fees from affiliated partners to the relevant tax authorities. HSG does not act as the merchant of record for any product or service made available on the Platform or made available in any other way through cooperation between HSG and its affiliated partners.

Article 7: Intellectual property rights

Unless stated otherwise, the software required for our services or available at or used by our Platform and the intellectual property rights (including the copyrights) of the contents and information of and material on our Platform are owned by HSG, its affiliated partners and/or providers.

Article 8: Miscellaneous

To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with Dutch law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in Amsterdam, the Netherlands.

The original Dutch version of these terms and conditions have been and may be translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the Dutch version and any other language version of these terms and conditions, the Dutch language version to the extent permitted by law shall apply, prevail and be conclusive. The Dutch version is available on our Platform (by selecting the Dutch language) or shall be sent to you upon your written request.

If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.

Article 9: About HSG and its affiliated partners

HSG provides immigration and emigration services and any other form of support from, to and in any country in the world, including any related services in the broadest sense connected or conducive to it.

These services (and products) are rendered by Holland Spain Group B.V., which is a private limited liability company, incorporated under the laws of the Netherlands and having its offices at De Skuorrereed 4 , 9022CC MANTGUM, the Netherlands and registered with the trade register of the Dutch Chamber of Commerce under registration number 71528849.

HSG has its headquarters in Mantgum, the Netherlands, and is supported by affiliated partners in the Netherlands and abroad. The affiliated partners provide a supporting role to and for the benefit of HSG. The affiliated partners do not operate and are not authorized to act as any form of process or service agent of HSG. HSG does not accept nor assume any domicile at any place, location or office in the world (also not at the office of its affiliated partners) other than its registered office in Mantgum and the courts in Amsterdam.